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Speak to one of our travel experts in our UK Call Centre
Monday to Friday 8:30-20:30
Saturday and Sunday 8:30-19:30
Christmas opening times:
Christmas Eve 8:30-18:00
Christmas Day Closed
Boxing Day 9:00-18:00
New Year's Eve 8:30-18:00
New Year's Day 9:00-18:00
Please only call the numbers on our website. Alternatively, you can find a travel agent near you.
Looking after you every step of the way is what we do best – you’re always in safe hands with us. That’s why we’ve pulled together some handy passport information for you to read, to make sure you’re prepped and ready to go on your holiday.
Current government advice states that it can take up to three weeks to renew or replace your passport, so make sure yours is in date before you travel. For more information about how you can apply to get a new passport, please see the information below.
To enter EU countries, your passport must be:
To enter Turkey, your passport must be:
Please visit www.gov.uk/foreign-travel-advice for more information.
Online: Complete the online application form (please note, there is a different application form if applying from outside of the UK), upload a digital photo, pay the fee using direct debit or credit card and send your old passport back in the post. Your new passport will arrive in the post, and you will also receive your old passport back.
By post: Paper application form (you can get a form from the Post Office or by calling the passport advice line and requesting one to be sent). Fill in the paper form, send back with two identical printed photos, pay by credit card, debit card or by cheque. You will receive your new passport through the post, and you will also receive your old passport back.
The easiest way to apply for a passport is online through the official government website (https://www.gov.uk/renew-adult-passport). Unfortunately, we are aware of various recent attempts by scammers to steal personal data and take money by offering fake ‘fast track’ services to help holiday makers beat any potential delays. We urge customers to be on the lookout and to take care when renewing or applying for passports. Please ensure that you are only using official government channels.
See www.gov.uk/renew-adult-passport for more details about how to apply for a new passport.
Please see www.gov.uk/government/organisations/hm-passport-office/about-our-services for the latest guidance.
If you need a passport sooner than the advised turnaround period, there are two options:
If you are worried that your holiday may be affected, and you are unable to renew or replace your passport in time please contact us here www.jet2holidays.com/contact-us.
For the latest passport fees please check www.gov.uk/passport-fees
Pricing information for online premium service can be found here www.gov.uk/get-a-passport-urgently/online-premium-service and one-week fast track can be found here www.gov.uk/get-a-passport-urgently/1-week-fast-track-service.
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