Call to book from 8:30am-7.30pm
Speak to one of our travel experts in our UK Call Centre:
Mon-Fri 8:30am-8.30pm
Saturday & Sunday 8:30am-7:30pm
Please only call a number listed on our website or you can find a travel agent near you.
Although we love to give everyone our famously friendly personal touch, we want to save you the time and effort of getting in touch, by helping you to help yourself. As we take more customers on holiday than ever before, our colleagues on the phone, online and on our social media channels are extremely busy, so here are some of the top customer queries that can be solved without having to contact us. The chances are, you can sort things out straight from your sofa, at a time to suit you. Whether it’s extending your balance due date or amending passenger details, you can check out our helpful self-service videos and more information below.
Need a bit of extra time to pay for your holiday? There’s no need to call us to extend your balance due date! Simply log in to Manage My Booking and select ‘Push your balance back’ to extend your payment date. Just a heads up, this option is only available from 12 weeks to departure, and your balance can be extended to 8 weeks to departure.
You can also easily make payments for your holiday at any time by logging in to Manage My Booking via our website or the Jet2 app. Just select the ‘Make a payment’ button.
If you need to change any passenger details before travelling, this can also be completed through Manage My Booking. Once you’ve logged in, select the menu button and search for ‘Passenger details’, or scroll down until you see the ‘Holiday amendments’ section. Tap ‘Edit passenger details’ and select the passenger you’d like to amend.
From reserved seats and in-flight meals to additional baggage and travel insurance – you can add all your holiday essentials quickly and easily by logging in to Manage My Booking via our website or the Jet2 app. Simply tap ‘Add now’ next to your chosen essential to add them to your basket.
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