You can carry onboard one piece of hand luggage free of charge, as long as it weighs no more than 10kg and is no larger than 56cm x 45cm x 25cm, including any wheels and handles. If your hand luggage weighs more or is larger than this, it will need to be checked into the plane’s hold, and you may have to pay an additional charge.

You can also bring a small, under seat personal bag on board (such as a handbag, laptop bag or airport purchase), as long as it doesn't exceed 40 x 30 x 15cm in size and can be placed underneath the seat in front of you. Please note that you can’t drink any alcohol bought at the airport (or beforehand) during the flight.

Remember, there are restrictions for carrying liquids through airport security in hand luggage. All liquids, aerosols, and gels must be presented for screening in containers of 100ml or less, and within a clear, resealable plastic bag of no more than 1 litre in capacity. Anything exceeding these requirements will need to be put into your hold baggage and checked in.

All hand luggage is carried in the cabin at our discretion, and we reserve the right to check it into the plane’s hold for operational or capacity reasons. If this is the case, you must make sure that you remove all valuable items (including travel documents, money, medication, keys, spare lithium batteries, as well as any electronic items containing lithium batteries) and carry these with you in the cabin.

Subject to availability, you can pre-book Guaranteed Cabin Luggage for an extra charge, and if you’ve paid for this service, we won’t ask you to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply).

---

Your checked-in baggage allowance is 22kg per person, excluding infants. For infants under two, you don’t get a separate bag, but an extra 10kg allowance for their things can be added to their accompanying adult’s 22kg hold bag, free of charge.

Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You’ll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.

Extra baggage can be bought at the time of booking or by logging in to the Manage My Booking function. Enter your booking reference number, surname and departure date, then go to “Add Holiday Essentials”.

Log in to Manage My Booking

---

Your balance is required ten weeks before your departure. This will automatically be taken from the card that you used to pay your deposit, anytime up to midnight. Your balance may not update until the following day but if this process does fail, we’ll email you to let you know.

If you want to make payments towards your balance, pay your balance early or change the card you’re paying your final balance with, you can do this by logging into Manage My Booking. First, enter your Jet2holidays booking reference number, surname, and departure date. Once logged in, simply select “Make a payment” or alternatively visit register a new payment method.

Log in to Manage My Booking

---

If you need some extra time to pay your final balance, the option to extend your balance is available from twelve weeks to departure. Please note you can only push your balance due date back to eight weeks prior to departure and you won’t be able to make any further part payments once you are past your original due date.

---

To reserve the seats you want for your party, it's best to pre-book your seats when you're booking your holiday. You can also pre-book seats afterwards in Manage My Booking on our website or in our app up until 6 hours prior to your flight. Please note that seat prices vary depending on the location and route, if you change your seats after you have checked in you will need to reprint or redownload your boarding pass..

Log in to Manage My Booking

---

As a family friendly airline we will always endeavour to seat children & infants under the age of 12 next to their accompanying adults. If this is not possible for any reason, we will ensure children are seated as close as possible, and no more than one row away.

We would encourage you to pre-book your seats advance to ensure you reserve the seats you want for your travelling party. You can do this when you book or by visiting Manage My Booking. If any member of your travelling party has any special requirements, please refer to our Assisted Travel FAQs.

---

We’ll carry up to two pieces of mobility equipment that are essential for your journey, without charge. But we’ll consider all requests to carry extra medical equipment without charge on a case-by-case basis, taking into account your individual needs.

Any non-essential mobility or medical equipment that exceeds your standard baggage allowance will be subject to the standard excess baggage rate per kilo. Carriage of all mobility and medical equipment will be subject to available space on the plane. If space isn’t available, the equipment will be sent on the next available Jet2.com flight.

Carriage of all mobility and medical equipment will be subject to the provisions for checked and unchecked baggage set out in the Montreal Convention 1999. And please make sure you have appropriate insurance in place to cover you for any eventuality.

---

Unfortunately, you can’t book mobility assistance online. You'll need to contact us by phone on 0800 408 5591.

---

You can cancel your holiday via Manage My Booking. Simply log in and select ‘Cancel booking’ from the menu. The charges below apply from the date we receive the cancellation notification.To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.

Period before departure within which notice of cancellation is received	% of total booking price retained by Jet2holidays
70+ days	Loss of deposit
69-57 days	30%
56-43 days	50%
42-29 days	70%
28-15 days	90%
14 days or less	100%

 

If you've purchased a travel insurance policy from us and need to make a claim, please visit https://rock.jet2.uk.axa.travel.If you need any further help, please have your policy number to hand and call +44 (0) 204 517 9888 (open Monday – Friday 09:00 – 17:30 UK time).

 

Select below to see if you can cancel online.

 

Can I cancel my holiday?

---

Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a travel insurance policy from us, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

---

No, you can make simple changes to your booking without calling us. You can access Manage My Booking on our website or via the Jet2 app. If you want to change a major element of your holiday such as your hotel or the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. While logged in, you can make amendments like reserving seats, pre-ordering in-flight food, adding travel insurance, making name changes and upgrading your board basis or room type.

 

Log in to Manage My Booking

 

---

If possible, the best option here is to replace the person in question with another person by changing their name at the cost of an admin fee.

Otherwise, it may affect the overall per person cost of your holiday, as additional supplements may need to be paid for under occupied rooms.

---

Yes, but you’ll need to pay for the relevant seat charges to change them. You can do this in Manage My Booking on our website or in our app until 6 hours prior to your flight.

---

You can make special requests, but we can't guarantee we'll be able to fulfil them, as special requests are subject to availability.

Some hotels also charge extra for rooms with a pool or sea view, so we wouldn't be able to fulfil those sorts of requests. If you want to guarantee this, there may be an option to select a pool or sea view room when you book your holiday.

To make a special request after you've booked your holiday, simply log into Manage My Booking and select “Special requests” under the “More” tab on the navigation bar at the top of the page.

Log in to Manage My Booking

---

We can’t accept responsibility if you make an error when entering your details for an online booking.

You can correct errors, change dates and names on your booking by paying a fee. For more information on changes, please see “Can I make changes to my holiday after I’ve booked and what are the charges?” We do understand that unintentional mistakes can sometimes happen. If you made a booking by mistake, we may consider a refund if you tell us within 24 hours.

---

Yes, but this can only be done by contacting our Pre-travel Service team on 0333 300 0737.

---

---

You can check in online via Manage My Booking any time from 28 days up to six hours before your departure via our website or app. Please remember to print off your boarding passes or download them to your device. Or you can check in at the airport three hours before your scheduled departure.

Log in to Manage My Booking

---

You have three options – you can check in:

• On our website
• On our app
• At the airport

If you’re checking in via our website or app, go to Manage My Booking and log in using your booking reference. Select ‘Check in’ and follow the instructions.

Log in to Manage My Booking

At the airports, our check-in desks generally open at least 2 hours 30 minutes before your scheduled departure time – see the check-in opening times at your airport. Please arrive at the airport in good time, as our check-in desks will close 40 minutes before your scheduled departure time. By this point, you must have completed the check-in process.

At some UK airports we offer our handy Twilight Check-in^® service, meaning you can drop your bags off at the airport the evening before your departure if your flight’s scheduled before noon.

---

We can’t offer online check-in for flights departing from Turkey. You can still complete the process and get your pre-allocated seats, but you’ll need to visit our airport check-in desks to collect your boarding pass before you go to security.

---

In accordance with European Regulations, you’re not allowed to carry the following items into security restricted areas or onboard a plane:

Guns, firearms and other devices that discharge projectiles – devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:

o Firearms of all types, such as pistols, revolvers, rifles, shotguns
o Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
o Component parts of firearms, excluding telescopic sights
o Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
o Signal flare pistols and starter pistols
o Bows, cross bows and arrows
o Harpoon guns and spear guns
o Slingshots and catapults

Stunning devices – devices designed specifically to stun or immobilise, including:

o Devices for shocking, such as stun guns, Tasers and stun batons
o Animal stunners and animal killers
o Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays

Objects with a sharp point or sharp edge – objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

o Items designed for chopping, such as axes, hatchets and cleavers
o Ice axes and ice picks
o Razor blades
o Box cutters
o Knives with blades of more than 6 cm
o Scissors with blades of more than 6 cm as measured from the fulcrum
o Martial arts equipment with a sharp point or sharp edge
o Swords and sabres

Workmen’s tools – tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:

o Crowbars
o Drills and drill bits, including cordless portable power drills
o Saws, including cordless portable power saws
o Blowtorches
o Bolt guns and nail guns

Blunt instruments – objects capable of being used to cause serious injury when used to hit, including:

o Baseball and softball bats
o Clubs and batons, such as billy clubs, blackjacks and night sticks
o Martial arts equipment

Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

o Ammunition
o Blasting caps
o Detonators and fuses
o Replica or imitation explosive devices
o Mines, grenades and other explosive military stores
o Fireworks and other pyrotechnics
o Smoke-generating canisters and smoke-generating cartridges
o Dynamite, gunpowder and plastic explosives.

In addition, you’re not allowed to carry the following items in your checked-in baggage:

Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

o Ammunition
o Blasting caps
o Detonators and fuses
o Replica or imitation explosive devices
o Mines, grenades and other explosive military stores
o Fireworks and other pyrotechnics
o Smoke-generating canisters and smoke-generating cartridges
o Dynamite, gunpowder and plastic explosives.

---

Dangerous Goods 

Many common travel items contain substances which make them unsuitable for carriage by air, or which mean there are certain restrictions surrounding their carriage. Find out more about dangerous goods 

Jet2.com also have the following operator restrictions on the carriage of Dangerous Goods: 

• Jet2.com does not accept Cargo shipments 
• When carried by customers, lithium ion batteries, lithium metal batteries, and power banks that do not clearly state the watt-hour rating or lithium metal content, or where the watt-hour rating cannot easily be otherwise ascertained, are forbidden 
• Small vehicles powered by lithium batteries, such as balance wheel, air wheel, solo wheel, hoverboards, bikes, etc., are forbidden to be transported in passenger luggage as checked or carry-on baggage 

Failure to comply with Dangerous Goods restrictions is a criminal offence. 

Items Containing Lithium Batteries 

Your safety is our priority when travelling with us, and we would therefore like to draw your attention to the below requirements when travelling with items containing lithium batteries: 

• Personal Electronic Devices (PEDs) containing lithium batteries, such as laptops, tablets, and e-readers, must be carried in the cabin and have a watt-hour rating of 160Wh or less. For PEDs where the watt-hour rating of the battery exceeds 100Wh but are less than 160Wh, approval must be granted by Jet2.com prior to travel 
• E-cigarettes may be carried in cabin baggage providing they are individually protected, however these are prohibited to be used onboard our aircraft and within airports (unless in designated smoking areas) 
• Power banks are permitted onboard as cabin baggage and may be used during your flight, however these must not exceed 100Wh. When not in use, exposed terminals must be individually protected to prevent short circuit 
• Damaged Personal Electronic Devices (PEDs), including power banks and lithium batteries / cells, are forbidden from carriage in all circumstances 
• A maximum of 15 PEDs per person may be carried 

 

---

You can check in online 28 days before you’re due to depart. Simply log in to Manage My Booking on our website or in our app and follow the instructions on screen to check in. To make it easy for yourself, have all your passenger and passport details to hand. You can print your boarding passes or download them to your smartphone. Get our app and you can download your boarding passes there too.

Log in to Manage My Booking

---

Yes, you can download boarding passes to your device once you’ve checked in via our website or app. We don’t currently support any smart watches, so boarding passes can’t be downloaded to these. Log in to Manage My Booking, then select ‘Get boarding pass’. From here, you can either get a PDF boarding pass sent to you or save it to your device. No need to print – just show the pass on your screen when you get to the airport. This is available for most destinations, though there are some airports where you’ll have to get your boarding pass from one of our airport check-in desks instead:

Antalya (AYT)
Bodrum (BJV)
Dalaman (DLM)
Dubrovnik (DUB)
Izmir (ADB)
Malta (MLA)
Split (SPU)

Log in to Manage My Booking

---

To make things simpler, you can save boarding passes for up to eight passengers on one device.

If you’re in a larger group, you’ll need to send them to different phones or print them out if you prefer. When using multiple boarding passes per device, please make sure your group stays together at the bag drop, security, gate and when boarding the plane.

---

You can speak to a member of our team at the airport who will be happy to give you a printed boarding pass for free.

---

If you’ve given us your email address, your holiday documents will be sent directly to that, 28 days before your holiday. If you’ve asked for these to be sent via post, they should arrive around three weeks before you’re due to take off. You can also find them when you log in to Manage My Booking.

 

Log in to Manage My Booking

 

---

We’re always committed to offering our customers our best possible price, which means the cost of our holidays may go up or down. And we reserve the right to amend our pricing structure or advertise special offers and promotions at any time.

While we always recommend booking early to secure the availability of your chosen holiday along with the price you’re happy with, once your booking is confirmed, the price is fixed. Please note, if there is a decrease in the cost of your holiday after you book, you won’t be entitled to a refund of the difference in price.

---

Your car hire voucher will be emailed to you 28 days before departure and you’ll have all the information you need on here.

---

28 days before departure, we’ll email you your documents. There will be a link on here to your villa book which has useful information such as how to access the Wi-Fi, how to work any alarms, safety deposit boxes etc.

---

Some countries now have essential travel requirements in place, so make sure you check if anything’s required before you take off.

We also have some handy information around extra safety measures we have in place on our COVID-19 hub, including COVID-specific FAQs.

---

Yes, it’s always best to pre-order to be sure you’ll get the food you fancy onboard. We offer a wide range of options from great-value meal deals to tasty toasties, sandwiches, pizzas and wraps. You can pre-order sandwiches up to 6 days before your flight or meals up to 48 hours before your flight on routes over 2 hours 25 minutes. The easiest way to pre-order food is through Manage My Booking.

Log in to Manage My Booking

 

---

Details about who needs an ETA (Electronic Travel Authorisation) and how to apply can be found here.

The ETA scheme is expanding to include more countries. Information on which countries will be included and the implementation dates can be found by clicking on the link above.

If you fall into any of the following categories, you don’t need to apply for an ETA:

• You hold a UK or Irish passport
• You have permission to live, work or study in the UK
• You need a visa to enter the UK (please follow the existing process to apply for your visa).

Please note that failure to present a valid ETA may result in your inability to travel to and enter the UK.

Click here for more info about the UK ETA.

---

You can combine your luggage allowance into one bag, but this bag can only weigh a maximum of 32kg. But each customer has a 22kg luggage allowance included as standard, so there should be no need to combine luggage.

---

Yes, as long as no individual bag weighs more than 32kg, you can split your luggage allowance across bags.

For example, if you’d booked two 22kg bags for yourself, one could weigh 26kg and one could weigh 18kg. However, if you only have one 22kg bag, you can't distribute this across multiple bags.

---

Yes. You can pre-book these seats during the booking process or add them in Manage My Booking on our website or in our app up until 6 hours prior to your flight. Subject to availability, you can also request them at the airport check-in desk for a small fee per flight.

Where seats are shown as emergency exit seats, for safety reasons, any customers selecting these seats must meet regulations that have been put in place by the European Aviation Safety Authority (EASA).

Customers who cannot sit in these seats include:

• Children under the age of 14 years
• Expectant mothers
• Disabled customers
• Any customer with a physical or mental impairment
• Customers requiring a seat belt extension
• Customers suffering a medical condition or injury
• Customers who do not have a reasonable command of the English language

Any customers selecting these seats must be fully able-bodied, over the age of 14, and be able to operate the emergency doors if required to assist in the event of an emergency. We reserve the right to move any customers who our cabin crew feel are unsuitable for emergency exit seats

---

If you need assistance and arrive at check-in without pre-booking assistance, for safety reasons, you may not be able to travel. Subject to our normal change fees, your booking may be changed to a later flight. Please make sure you pre-book to avoid disappointment and disruption to your travel plans. Assisted Travel can be organised by calling us on 0800 408 5591

---

Yes – all the essential medications you need for the duration of your trip should be carried in your hand luggage.

Essential liquid medication in quantities over 100ml must be certified as authentic by a doctor's letter and must be in their original containers. Just so you know, bottles and packaging may need to be opened by airport security during screening.

---

Nut Allergies
Jet2.com no longer serve nut-based products onboard, but we can’t guarantee that other customers won’t bring their own nut products. However, if Cabin Crew are made aware of a nut allergy sufferer, they will announce to passengers at the beginning of the flight that there’s someone on the plane with a nut allergy. They will also tell customers not to eat any nut-based food during the flight. If you have a nut allergy, please let us know at the time of booking and let the Cabin Crew know when boarding your flight.

Severe Allergies
If you have any severe allergy, please make our team aware of this at the time of booking and also mention this to the Cabin Crew on boarding the aircraft. If you carry medication for a severe allergy, such as an EpiPen, it is very important that you bring this with you on board the aircraft. If we are made aware of a severe allergy and you are not carrying your required medication, you may be refused travel.

Onboard Catering Service
We’re unable to change or remove products that are available to buy onboard due to food allergies (for example, egg). Pre-order meals and sandwiches will be served as normal. We also can’t guarantee that other customers won’t bring their own products onboard.

To check what we’ll be serving before you fly, an allergens guide for all our pre-order meals and sandwiches can be found here. You can also see our in-flight menu here - please check the packaging onboard for the latest allergen information.​

---

No, you don’t need to bring hand luggage when using this service.

---

No, you don’t need to check this in – keep hold of your pram until you board.

---

You don’t need to book this service. If your flight departs before 12 noon, then you can check your bags in the night before between 4.30pm and 9pm.

---

Nothing – it’s completely free.

---

You’ll just go to the terminal on your boarding pass. There’s no special desk to find either, it’s just at our usual Jet2.com check-in desks.

---

Check-in is from 16:00 and check-out is at 10:00  

---

Unfortunately, we usually can’t cater for early check-in or late check-out requests. This is for security reasons and to allow the property to be fully cleaned and prepared for the next arrival. However, if you contact us within a week of departure, we can liaise with our in-resort team to see if we can accommodate the request.  

---

If extras are available for your villa, they’ll show during the booking process or at the bottom of the page under 'Additional Information'. This includes things like highchairs, cots and pool heating. If no extras show as available, or if you want to add some after you’ve booked, please call our Pre Travel Services team on 0333 300 0737. Please note, there may be an additional cost for holiday extras. 

---

Your villa address and GPS co-ordinates will show on your villa voucher which will be sent 28 days before departure.  

---

Directions on how to find your villa will be on your villa voucher sent 28 days before departure. This will include detailed driving directions from the airport and information on how to access the villa.  

---

Details on how to collect your keys will be on the villa voucher you receive 28 days before departure.  

---

Here’s a link to a handy blog post which should tell you all you need to know: What to expect on a villa holiday | Jet2Blog.  

---

If the villa can accommodate more guests than are on the booking, we’ll be able to add additional passengers. Any passengers added to the booking must be part of the whole package holiday. Admin fees apply. 

---

Yes, but this will incur admin fees and uplift if the new villa is more expensive.  

---

Same as above, if the new dates are more expensive, an additional fee will apply.  

---

We have a dedicated Assisted Travel team to help make your journey and holiday easier. We also have villas suitable for less mobile customers. Please contact our Assisted Travel team with your requirements and they’ll be able to advise. Assisted Travel & Special Assistance | Jet2holidays  

---

Smoking is not permitted inside any of our villas or in the villa   

---

Local taxes are included in all Jet2Villas bookings, except for some villas in the Algarve and the Costa Brava. If not included, this will be made clear on the web page for your villa and in your documents. In these cases, the tax will be payable by the customer in resort.  

---

If an excursion is available, this will show while you’re booking your holiday. Alternatively, you can visit Manage My Booking once the booking has been made. 

---