You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
- Save and share shortlists
- Exclusive discounts
- Tailored holidays inspiration
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Call today from 8:30am-8:30pm
Speak to one of our travel experts in our UK Call Centre
Monday to Friday 8:30-20:30
Saturday and Sunday 8:30-19:30
Christmas opening times:
Christmas Eve 8:30-18:00
Christmas Day Closed
Boxing Day 9:00-18:00
New Year's Eve 8:30-18:00
New Year's Day 9:00-18:00
Please only call the numbers on our website. Alternatively, you can find a travel agent near you.
We hope you can enjoy your break with us and love to hear whenever we’ve made your holiday that extra bit special.
We also know that from time-to-time things may not go according to plan. If we were unable to help you while you were on holiday, or you’d like to discuss any aspect of our service, we’d be happy to look into the matter further for you. Please contact us within 28 days of arriving home, so that we can get the right information to give you the best response. We may be unable to investigate any complaints made outside of this period, which may affect your claim for compensation.
You can find out how to contact Customer Services here. Or, if you’d like to submit a complaint online, you can fill in this form.
We will allocate you your own unique complaint reference which will look similar to this: Jet2/123456.
In order to comply with data protection, we’ll never discuss sensitive details of the complaint with anyone who is not the lead passenger on the booking. If you are handling a complaint on the lead passenger’s behalf, please make sure you include written authorization from the lead passenger, al-lowing you to deal with the matter directly.
Jet2holidays is a member of ABTA, which means that we’re subject to their Code of Conduct.
You can call our 24/7 Customer Helpline on 0044 113 887 0350 for further support on what to do next.
If our Cabin Crew find anything onboard our planes during the turnaround, it will be handed to a member of Ground Crew. Please see a member of our team on arrival, who will be able to assist you further.
Any items found at the airport will generally be handed to the airport’s lost property department, or in the case of documents, to the airport police. Please contact the airport’s lost property office yourself – you can find their contact details by visiting the relevant airport’s website.
Yes, we offer a free myJet2 membership programme to our customers, and as a member you’ll receive:
• myJet2 exclusive offers fortnightly right into your email inbox
• Exclusive notifications of any new routes being launched
• Access to exclusive member only competitions
• The ability to securely store your data to speed up the booking process
You can join online at jet2.com/myjet2 - simply select "Join today" to get started. From here you’ll also be able to update your details, including your name and email address if needed.
1. I bought something on my flight but it’s faulty, who do I contact?
2. There was a problem with my holiday or I’d like to give feedback, what do I do?
3. What happens when my complaint is logged?
4. How long before I can expect a response?
5. What do I do if I’m unhappy with my response?
1. What do I do if I leave an item in the villa?
2. What do I do if I'm unhappy with my holiday?
Lost or stolen item
You can call our 24/7 Customer Helpline on 0044 113 887 0350 for further support on what to do next.
Delayed/lost baggage
Once you've completed your PIR, you can check the status of your delayed baggage.
We will also update you by text message, so please give our Customer Helpers a mobile number when you complete your PIR.
We would like to reassure you that, once we’ve located your bag, we will deliver it to you at your hotel or home address. Our appointed courier company will contact you directly to arrange the best delivery time for you.
It may take a little time to locate your bag. To help us better direct your query, or if you feel you haven’t had enough communication from us in regard to your baggage, you can email us. Please use the address below of the airport you flew from and we will get back to you as soon as possible.
UK AIRPORT |
EMAIL ADDRESS TO CONTACT |
Belfast Int'l | bfspax.services@swissport.com |
Birmingham | BHXBaggage@jet2.com |
Bristol | BRSBaggage@jet2.com |
East Midlands | EMABaggage@jet2.com |
Edinburgh | EDIBaggage@jet2.com |
Glasgow | GLABaggage@jet2.com |
Leeds Bradford | LBABaggage@jet2.com |
Liverpool | LPLBaggage@Jet2.com |
London Stansted | STNBaggage@jet2.com |
Manchester | MANBaggage@jet2.com |
Newcastle | NCLBaggage@jet2.com |
The Facts
If our Cabin Crew find anything onboard our planes during the turnaround, it will be handed to a member of Ground Crew. Please see a member of our team on arrival, who will be able to assist you further.
Any items found at the airport will generally be handed to the airport’s lost property department, or in the case of documents, to the airport police. Please contact the airport’s lost property office yourself – you can find their contact details by visiting the relevant airport’s website.
No, because we always need a written version of your feedback to pass on to the relevant departments. We also want to make sure we’re investigating your complaint using your own words, so a written account will help us do this, and make it easier to translate for some of our overseas partners.
If you do need to discuss a matter over the phone, please let us know by email, and one of our team will call you back.
Yes, we offer a free myJet2 membership programme to our customers, and as a member you’ll receive:
• myJet2 exclusive offers fortnightly right into your email inbox
• Exclusive notifications of any new routes being launched
• Access to exclusive member only competitions
• The ability to securely store your data to speed up the booking process
You can join online at jet2.com/myjet2 - simply select "Join today" to get started. From here you’ll also be able to update your details, including your name and email address if needed.
You’ll need to send the item, along with a copy of your purchase receipt, your name, address, booking reference, description of the fault and whether you’d like either a replacement or a refund to:
Customer Service TeamWe hope you can enjoy your break with us and love to hear whenever we’ve made your holiday that extra bit special.
We also know that from time-to-time things may not go according to plan. If we were unable to help you while you were on holiday, or you’d like to discuss any aspect of our service, we’d be happy to look into the matter further for you. Please contact us within 28 days of arriving home, so that we can get the right information to give you the best response. We may be unable to investigate any complaints made outside of this period, which may affect your claim for compensation.
You can find out how to contact Customer Services here. Or, if you’d like to submit a complaint, you can fill in this form and we’ll aim to get back to you within 48 hours.
We will allocate you your own unique complaint reference which will look similar to this: Jet2/123456.
In order to comply with data protection, we’ll never discuss sensitive details of the complaint with anyone who is not the lead passenger on the booking. If you are handling a complaint on the lead passenger’s behalf, please make sure you include written authorisation from the lead passenger, allowing you to deal with the matter directly.
Jet2holidays is a member of ABTA, which means that we’re subject to their Code of Conduct.
Once your complaint is logged, it will be assigned to one of our team.
Depending on your complaint, we may have to investigate your comments further, either with our internal departments, or with our suppliers and partners overseas. We do this so we can take the correct follow-up with your complaint and make the relevant people aware of any issues you may have faced. When this happens, we allow a certain amount of time to receive these comments.
Once we have all the relevant information, we’ll send you a full response, which will address the points you’ve raised, detail the necessary investigations and action taken, and offer you a resolution to your complaint.
Please contact our Pre Travel Services Team on 0333 300 0737 and we can try and arrange for the item to be posted back to the UK.
Where can I raise a complaint? Please fill in the complaints form: Submit complaint | Jet2holidays to raise your complaint with our Customer Services team. We’ll get back to you with a response within 28 days of you submitting your complaint.
Or choose one of the options below: