Alexandre Hotel Gala

My husband and I stayed here recently. On arrival the reception staff were grumpy and did not communicate anything to us other than which floor our room was on and pointed us in the direction of the lifts. The room was clean but a little tired in places. The shower was a nightmare - it went from scalding to freezing and the shower screen door had no seal along the bottom so we had to wedge a towel under it to prevent flooding the bathroom. On our first morning we opted for a cooked breakfast which was cold. Every morning after that we stuck to cereals, toast etc. We were half board but were so put off by the awful breakfast that we chose to eat out every night. The restaurant staff always looked miserable, never said “hello” or “good morning “. The other issue was how close the hotel is to Veronica’s. Loud music til the early hours kept us awake every night. The hotel was clean throughout and a nice area for sunbathing apart from the building work that was going on that was noisy. I wouldn’t class this hotel as 4 star, maybe 3 star. All in all a disappointing stay and we will not stay here again.

I’m not one for writing a negative review but I felt I must highlight some things!! Positives. Lovely heated main pool which was needed end of may for two young kids 2 and 6. Clean hotel and maid service was excellent. Good location Good drinks I am a gin drinker and Gordon’s was included. Negatives Food was awful such a repeated selection every day and had to wait every single time for things. Main things like meat, eggs and once the popular things was gone they was never restocked! Good meat and breakfast items like quassants and desserts. The staff seem really peed off apart from one who seemed to be on the ball. On one occasion my children refused there cereal only for us to discover the milk was off when we tasted it!! Made staff aware and his response was for me to go and tell the chef and put it back!! Pool area wasn’t cleaned it was all dirty by the loungers and full of stones. Entertainment was supposed to be 20 minutes mini disco that only lasted 10 minutes which was the same each night. After the disco wasn’t any family friendly stuff on. The kids club? Well what kids club it was one lady sat up the top arrived 20 mintutes late then was chatting to her photographer friend and not even bothering with my two children. There was a tub of colours and paper on a table ( half in the sun) that’s all. We left after 20 minutes. On check out being 4 females and one male we needed to shower before the airport. Its male and female rooms. After showing my two girls and mum getting a shower it was my turn….. bang bang bang on the door asking how long I will be!! This was after 30 minutes of the rude female receptionist handing us the key. I mean 4 people to shower and change all in 30 minutes!? Had to rush out as people was waiting outside and she kept banging on the door. I feel at least 15 min each would of been fair! Not 8 minutes! I would not return to this hotel and I can honestly say this is the worse 4 star I have ever been for food , entertainment and kids club. Do not waste your money if your with children they will be fed up and probably not eat all week! ( no kids section at dinner) nothing to make it fun for the kids apart from the boring 10 min disco.

This place is absolutely spotless, cleaner's work hard every day and are do friendly. Food was fresh & lots of options, as a fussy eater i could always find something. We were half board so could choose lunch or dinner which suited us perfectly, staff in the restaurant were amazing with my little girl who was only 2. Pool side snacks were good too. Overall we had a great holiday at this hotel, however our last day was an absolute shambles and we were left feeling very disappointed & upset. At check in we asked if we needed to book an extra night or could we pay extra for late check out... We were told we can have a late check out no problem, when checking out i asked about this just to confirm to be told no there were no rooms available that the hotel was fully booked ( Lies... There were rooms on booking.com) she told me not to worry that we could have a courtesy room for 1 hour before we leave. When later after a day at the pool with a small child and roasting weather we asked for the "courtesy room" we were very rudely told there was none available and we should have booked them a day before & even had the audacity to apologise for the staff member in the morning telling us we would have it. The two men who i spoke with had zero cares that we had a baby who needed cleaned before our journey home. They basically told us to go get washed in the public toilets which i find disgusting. As much as we loved our holiday and stay at gala we will not return due to the way we were made feel on our last day. Customer service was absolutely appalling!! I tried to complain to the hotel but couldn't find anywhere to complain on the hotels website. A bitter end to a first holiday with my little girl.

Hotel was spotlessly clean, towels changed daily. Food plenty of choose, lovely fresh salads. Always hot. Bit of a queue at pool side bar for drinks, think this would be a lot worse during height of season. Great location for bars and shops. Only downside to this hotel was the staff weren’t very friendly, often talking to other members of staff while serving you which I found a bit rude. Cleaners that cleaned our room were the most friendly.

Superb stay. This is definitely.worthy of at least a 3plus star rating. Couldn’t fault the staff and we will definitely be returning. The restaurant was spotlessly clean and your tables were cleared immediately after you had finished. Short 5 minute walk away from other lively bars and restaurants

Stayed half board in August 2019 in Club Alexandre room on 5th floor. The overall standard of the hotel is very good. It is very clean both inside and outside. The staff are all very friendly and professional on reception, in the restaurant, both front of house and the actual cooking team, the cleaning team and the animation team. The rooms are comfortable and well decorated. The pool area is large and is designed so that there are individual areas offering quiet, chill out or lively experiences. The 2 pools themselves are clean and safe. There are plenty of sunbeds. Yes, people reserve them with towels and if you want a partiular spot, then you need to play the game, but if you are not bothered, there are always spaces. The food was always to a very good standard with plenty of choice. There are live cooking stations and my thanks go to Julio who was always a pleasure to talk to. The cleaning team did a wonderful job - always smiling and with a cheery greeting. The animation team were great and with Flamenco, Belly Dancing, Beatles Tribute Acts, the Three Tenors and gymnastics, the evening entertainment better than many other hotels I have stayed in - that said some of it is just OK but it depends on what you like.So, we had a great time and I have no doubt that if you choose to stay here, so will you. Final tip, check out Dancing Dave at the Lava Bar at the bottom of the road.

This hotel was lovely and clean, food was good had a large variety. The only disappointment was the rules concerning the pool you wasn’t allowed inflatables but they sold them in the shop in the hotel and when we asked at reception the answer was they are for the beach even though the guy in the shop said nothing. Also with their card system for all inclusive customers when you wanted a drink at the bar it took so long.

Lovely clean, spacious hotel. Room and bathroom good size although would have preferred walk in shower, bathroom a bit dated but clean. Food good but service in Restaurant not always good and some staff miserable, it seemed as though they were under staffed. Outside area was excellent, on different levels and plenty of loungers and seating areas. Very well situated, as you could either walk towards Los Christians or Adeje for miles. Would visit again.