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Indulgent Escapes® by Jet2holidays® presents a hand-picked selection of five-star hotels in exclusive locations, with superior service and attention to detail. These retreats also include return flights, 25kg baggage and private transfers^, plus we add indulgent little extras along the way, such as a priority lane passes and complimentary in-flight drinks*.
Introduction
Sitting flawlessly on the Atlantic shore, Paradisus by Melia Gran Canaria is a serene oasis for those looking to revel in both sophistication and comfort. A stay here guarantees soothing spa treatments, aquatic activities and a variety of buffet and à la carte dining options on your doorstep. Perfect for couples and families, there are two lovely lagoon pools where you can kick back and relax, the tantalizing spa and plenty of entertainment including great kids’ facilities making this hotel ideal for all ages. Looking to elevate your experience even further? Upgrade to The Reserve rooms to relish VIP touches such as personal concierge service and access to an exclusive pool and lounge.... More
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Exclusive additions that will enhance your Indulgent Escape
Look forward to added luxuries available with our five-star Indulgent Escapes. You will receive an exclusive 25kg baggage allowance and two complimentary drinks per person to sip in the sky*. This is as well as a priority lane security pass at your UK departure airport and private transfers^ for a comfortable journey to and from your hotel. You will also receive a complimentary £10pp onboard voucher+ to spend on fragrances, watches, jewellery and more in Jet2shop when you fly.
*Onboard drinks exclude champagne. One drink per person, per flight. ^Unless otherwise stated. +£10 voucher only available on Jet2shop products, excluding cigarettes and tobacco, non-transferable for cash. One per person above the age of two per booking. Cannot be used on the in-flight menu.
The Reserve
Looking for even more luxury during your stay? Upgrade to The Reserve and enjoy all the extra-special touches that come with it, like elegant rooms and suites, access to an exclusive lounge and pool, plus VIP services.
What's included:
At the Reserve Lounge you'll be able to relax and savour a selection of premium drinks, snacks, tea and coffee. The exclusive adults-only pool means you can enjoy some well-deserved me-time, while the personalised concierge service guarantees a smooth stay. Plus, you'll also get access to special activities.
Please note: a smart dress code may apply and facilities between restaurants and bars may vary. Reservations may be required and a supplement may be payable dependent on board arrangement. Information based on previous season and could be subject to change.
Pool areas
4 outdoor pools including children's pool (freshwater)
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Certified Sustainable Hotel
What do we mean by ‘sustainable’?
An independent organisation has officially certified this hotel as sustainable for meeting the criteria set by the Global Sustainable Tourism Council (GSTC). Here are just a few example practices this hotel has to follow to be certified as sustainable:
Reduce energy, water and waste
Source products locally
Support local communities
Use reusable, returnable and recycled products
We try to review our hotels every three months to make sure this information is up to date. If a hotel has the Certified Sustainable Hotel label, this means that at the time of booking, the hotel has met the GSTC recognised standard.
*Local charges apply. We endeavour to show you images of the actual room described however, this may not always be possible; actual view and/or room size or layout may vary e.g. you may not see an image of a sea view or garden view in the image but you will have the option of booking your preferred view when selecting your preferences
Board Basis
All Inclusive Plus
The All Inclusive package includes buffet style breakfast at the Gastro Hall Restaurant. Lunch and dinner is available at different restaurants and bars, with some à la carte options available for dinner. Snacks and non-alcoholic drinks are available 24hrs per day. Local and selected international branded wine, beer, spirits, hot drinks and non-alcoholic drinks are available for a minimum of 12hrs per day until 12.00am. Guest will also receive a fully stocked mini-bar daily.
Information based on previous season and could be subject to change.
Restaurants & Bars
Gastro Hall
Buffet and a la carte. Serves dinner and breakfast. Show cooking at dinner. Highchairs available.
Ginger Grand Café
A la carte. Serves snacks. Highchairs available.
Lemon Fish Cevichería & Bar
A la carte. Serves dinner. Highchairs available.
Mascalzone
A la carte. Serves Italian cuisine for lunch and dinner. Highchairs available.
Peseta
A la carte. Serves dinner. Adults only. Please note that the hotel requests that beach wear is not worn.
Vibra Fun Restaurant
A la carte. Serves international cuisine for snacks. Highchairs available.
Kanna Beach Club - A la carte and bar. Serves Spanish cuisine for lunch and dinner. Located on the poolside. Kids menu available. Please note that the hotel requests that beach wear is not worn.
The Shack Pool Bar
Pool bar .
Please note: the à la carte restaurants are open on a rotation basis, subject to availability.Please note reservations may be required, a supplement may be payable dependent on board arrangement and information based on previous season and could be subject to change.
Pool Areas
Overview
4 outdoor pools including children's pool (freshwater). Splash park.
Outdoor freshwater pool (heated). Sunbathing area with sunbeds and parasols.
Outdoor freshwater pool (heated). Adult only. Sunbathing area with sunbeds.
Outdoor freshwater children's pool (heated). Sunbathing area with sunbeds and parasols.
Outdoor freshwater pool (heated). Adult only. Sunbathing area with sunbeds. Free towels. Exclusive to guests staying in The Reserve rooms.
Splash park - tipping water bucket, jets, sprinklers, buckets, bars and waterfall. (Open between 10.00am and 6.00pm)
Free towels.
Information based on previous season and could be subject to change.Please note that age, height or weight restrictions may apply for the splash/aqua park.
Sports & Leisure
Air conditioned gym with cardio fitness training equipment, free weights area, stretching zone and fixed strength equipment (min age 16yrs).
Aqua aerobics and yoga.
Entertainment
Daily daytime entertainment (available between 01 Jan and 31 Dec) including arts and crafts, family and water-based activities.
Daily evening entertainment (available between 01 Jan and 31 Dec) including in-house entertainment shows and live music.
Information based on previous season and could be subject to change.
Children's Facilities
Children's pool
6 restaurants with highchairs and kid's menu
Children's club (5-12yrs) - arts and crafts, small team games, sports, movie nights, water-based, story time, food-based and drama and music.
Children's playground - shaded area (age and height restrictions may apply).
Splash park - tipping water bucket, jets, sprinklers, buckets, bars and waterfall. (Open between 10.00am and 6.00pm)
Information based on previous season and could be subject to change.Please note that age, height or weight restrictions may apply for the splash/aqua park.
Spa & Beauty
Spa - sauna*, Turkish bath* and massage treatments* (min age 16yrs). (Open between 9.30am and 7.30pm).
Spa- Indoor water circuit* (min age 16yrs). (Open between 09.30am and 7.30pm)
Other Facilities
Reception - equipment for hire includes bottle warmer, kettle and wheelchair*. Services available include luggage storage.
Free Wi-Fi is available throughout the hotel.
*Local charges apply. We endeavour to show you images of the actual room described however, this may not always be possible; actual view and/or room size or layout may vary e.g. you may not see an image of a sea view or garden view in the image but you will have the option of booking your preferred view when selecting your preferences
Bathroom containing a bath with shower attachment and shower.
Air conditioning.
Daily room cleaning service
Linen changes and towel change on request
The Reserve rooms include access to The Reserve Lounge with drinks and snacks, access to The Reserve pool area (adults only), pillow menu, turndown service, concierge service, welcome gift, luxury toiletries, Nespresso coffee machine with a selection of capsules stocked daily and one entrance to the spa water circuit per person per stay (subject to availability).
Bathroom containing a bath with shower attachment and shower.
Air conditioning.
Daily room cleaning service
Linen changes and towel change on request
The Reserve rooms include access to The Reserve Lounge with drinks and snacks, access to The Reserve pool area (adults only), pillow menu, turndown service, concierge service, welcome gift, luxury toiletries, Nespresso coffee machine with a selection of capsules stocked daily and one entrance to the spa water circuit per person per stay (subject to availability).
Bathroom containing a bath with shower attachment.
Air conditioning.
Daily room cleaning service
Linen changes and towel change on request
The Reserve rooms include access to The Reserve Lounge with drinks and snacks, access to The Reserve pool area (adults only), pillow menu, turndown service, concierge service, welcome gift, luxury toiletries, Nespresso coffee machine with a selection of capsules stocked daily and one entrance to the spa water circuit per person per stay (subject to availability).
*Local charges apply. We endeavour to show you images of the actual room described however, this may not always be possible; actual view and/or room size or layout may vary e.g. you may not see an image of a sea view or garden view in the image but you will have the option of booking your preferred view when selecting your preferences
San Agustín
Immerse yourself in the tranquil beauty of San Agustín’s quiet beach, calming spa facilities and sprinkling of Swedish influence. The dark sandy stretch is crowd-free, and the calm waters make it the perfect spot for youngsters to swim, so you’ll find something to keep everyone happy.
San Agustín’s blissful beach is its crowning glory! The dark-coloured sands leave plenty of space for sunbathers, while the calm waters are primed for those who prefer to paddle or snorkel. If you get peckish, the seafront restaurants serve up some delightful dishes to keep stomachs full.
A vibrant nightlife
The chilled daytime atmosphere in San Agustín continues into the night scene too. Have a flutter at the late-night Casino, cosy up in a little seafront bar, or head to some great clubs, just a stone’s throw away in Playa del Inglés.
At Nautico Diving centre you’ll get to explore the amazing underwater world of one of the most beautiful dive sites in Gran Canaria. Nautico is an established centre in San Agustin training divers aged 12 and...
Bahia Feliz Beach has a mix of dark sand and pebbles with inviting blue waters. It’s smaller than some of the other beaches and has some secluded spots. It’s a perfect place to enjoy the view, relax and lose...
This pretty village sits sandwiched between two striking valleys, with luscious pine forests, fertile soils and palm groves. White houses with terracotta rooftops line peaceful cobbled streets. Explore the...
Had a lovely holiday. Hotel fantastic with one exception. An issue which is well known from previous reviews is the inability to serve hot food at buffet. I thought previous reviewers may have been exaggerating as often buffet food is not piping hot. Here it was not even lukewarm as serving dishes not heated and heat lamps giving off minimal heat. The a la carte restaurants were fantastic and served hot food. I think Jet 2 and others need to insist this is addressed as a matter of urgency. Never have I had such poor buffet food even in 3 or 4 star hotels and would not accept in a 5 star plus as we paid more to get a special holiday. Would 100% recommended hotel otherwise, but due to this unfortunately cannot recommend at all. I did raise with hotel who upgraded us to get a la carte restaurant ( Reserve) for last couple of days. Appears they are not prepared to invest in appropriate equipment to ensure food hot. Also never saw anyone testing temperature of “hot” food so likely some people will experience stomach upsets or worse. Staff were lovely particularly Chris on reception, Robert in Shack poolside bar and staff in Ginger. Unless you are prepared to pay even more to access The Reserve don’t bother. Such a pity as could be absolutely amazing.
SallyGolden1
Disappointing holiday!
27 Mar 2024
We booked the five star hotel because it’s boasted an exceptional luxury experience.
The hotel itself is beautiful. The decor is outstanding.
But, we are so very upset and disappointed with the level of service caused by the lack of staff and job knowledge, i.e. how to give exceptional customer service.
1– We upgraded our room because we were not satisfied with looking from the balcony at a car park and hotel generators.
2-There was a lack of staff around the hotel area, including all parts of the hotel grounds.
3- You would think when a hotel boast five star, plus luxury that you would receive around the pool service. I.e. drinks served and asked if everything is okay.
4- When asking for drinks at the shack on Monday and Tuesday, we were greeted by an unfriendly girl who didn’t smile once, practically through the wine into a glass and shoved it at me. When I asked for water, she didn’t seem too pleased I should ask for additional drinks, this kind of customer service is not acceptable in a two star hotel, let alone a five star hotel, claiming it’s luxury. The service made me feel upset and that my custom wasn’t important.
5- The coffee machines in the breakfast area were continually unusable. Nobody checks to make sure there is enough milk . I’ve had to get help and waited at least 10 minutes for the problem to be rectified. Only once have we been offered coffee at the table.
6- When we enter any of the restaurants, i.e. buffet area and others, we are never offered a highchair for the baby.
7- The waiter staff never offered a refill of wine. We have to gain attention for our glasses to be refilled. If they left the bottle at the table, this would solve the problem. We are not big drinkers but find it stressful continuously asking for things which should be offered.
We had to call back waiters on many occasions when they served a drink, we weren't able to explain fully what we would like before they would run off to do something else. You wouldn't expect this service at five star hotel.
Thoroughly disappointed and we would not recommend if you are after good service and a bit of luxury.
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INFANTS GO FREE on all holidays and city breaks with Jet2holidays
An infant is a child under 24 months and must be under 24 months on the return date of travel.
Discount will automatically be applied at the time of booking.
Promotion may be amended or removed at any time prior to booking.
Applicable to new bookings only.
Customers must be aged 18 or over to make a booking.
If dates are changed by the customer after the promotional period, or changes are made to the flight/holiday dates outside the promotional period, or the infant turns 2 prior to the return date of travel, the discount will no longer apply.
Jet2holidays terms and conditions apply to all bookings.
Free Child Places Ages
Free child places up to 6 years for All Inclusive Plus
Free Child Places are subject to availability and are only applicable on selected accommodation / departure dates / departure points / room types and board basis. Free Child Places may be added or withdrawn at any time prior to booking and the latest availability will be shown prior to booking.
The basic flight fare (including all taxes and non-optional charges), one piece of check-in baggage, accommodation and coach transfers if stated form the ‘FREE’ element of the price.All other ancillary charges on the flight or during the holiday, such as extra legroom and in-flight meals, room upgrades, and optional meal arrangements, and for villas, pool heating, shall be chargeable. Please note, transfers are not included within a Jet2CityBreaks booking.
One Free Child Place is available when there are at least 2 passengers paying the full price. There can only be one Free Child Place per room, or per villa, on the booking. With the exception of villa products, multipleFree Child Places can be booked as long as there are at least 2 passengers paying the full price per child place, each Free Child Place is assigned into a different room and there is availability of Free Child Places. Where a party consists of one adult and two children, one child will be charged the full price applicable to their age and the other child will receive the Free Child Place.
The child age where a Free Child Place would be applicable is displayed on the accommodation description page of the brochure and on our website. The child age on the date of return must not exceed the specified age to be applicable to a Free Child Place.
The full deposit must be paid for the Free Child Place and the deposit will be deducted from the final holiday invoice. This will be displayed at time of booking.If you cancel your holiday there will be a £60 charge payable in respect of the child, in addition to any charges set out in clause 5 of our terms and conditions.
Free Child Places cannot be combined with any other promotions or offers, unless otherwise stated.
Free Child Places are appliable to new bookings only.
Jet2holidays terms and conditions apply to all bookings.