NAU Salgados Palace

Reception is grand and hotel is overall very impressive. Food is good and plentiful, mixture of local and international. Pool areas good and always a sunbed available. Kids club and bus to beach a bonus. All inclusive drinks are good. Cocktails are nice too.

This was our second visit to salgados palace and it didn’t disappoint. We had a sea view suite on the fifth floor, very convenient for visiting the sun set bar! Children loved the pools again, good addition of small playground, fabulous branded drinks by pool. Another great addition this year was the rum element of the sports bar (gin and rum bar). Thoroughly enjoyed our holiday once again. Thank you to all staff at Salgados Palace.

We really enjoyed our stay here. The hotel was very well maintained and modern. We stayed in a suite which was very big and luxurious. We had 2 separate toilet rooms and 2 walk in showers. The beds were very comfortable and we had a great view from our 2 balconies. Our children loved the pirate ship pool. The other pools were nice too. There was plenty for the children to do. The hotel is in lovely, quiet surroundings and not far from the beach. Hotel staff were very helpful and friendly. The restaurants were good especially the a la carte one! We would definitely recommend.

Very good only drawback It was very remote, no shops for miles. The hotel was very good in many ways eg food and drink. They tried very hard to please.The pools however were too cold and did not look inviting due to the colour of the tiles

The hotel has a 5* rating but has some way to go to live up to the rating. Positives • Room quality is excellent • Standard of drinks in all inclusive very good • Nice modern hotel • Location is pretty good, you can walk to the beach in 10 minutes or there is a courtesy train • Quality of food in A La Carte restaurant very good • The guy driving the courtesy land train is one of the friendliest people I’ve met • Plenty sunbeds and I didn’t see anyone reserving beds until 9.30am ish onwards Negatives • Standard buffet restaurant has poor choice at breakfast and dinner • Buffet restaurant is chaotic, in a 5* you would expect to be shown to a table and have drinks via waiter service. It’s a poor set up with no visible restaurant manager and kids riding around on scooters at breakfast. There is no show cooking or any features beyond a limited 2* • Customer service is not a strong point. Even at the A La Carte the welcome is simply ‘room number’ vs hello welcome to XYZ • An adults only pool and bar would be appropraite

Didn't really know what to expect as it was our first trip to Portugal. What a fantastic place. In fact it was that good we are returning next year. I don't actually have anything negative to say. Sun, sea view and plenty of refreshments available whenever you like.

Really clean lovely hotel. I did not have one bad thing to say. Definitely recommended towards kids and families. The pool with the slide was perfect for my daughter and the kids club was open all day. Really enjoyed myself 😁

The hotel is very clean, rooms are spacious and the facilities in the room are really good the hotel staff are friendly and happy to help with any questions you have. The all inclusive runs from 7am to 1pm and there is always something to eat or drink (you just have to find the bar/restaurant) the towel service takes a coupe of days get used to but once you do it's fine. The food is really good a wide selection at every meal the afternoon snack bar is great as well, the drinks are branded (absolute vodka, beefeater gin etc, a selection of cocktails, local beer cider and stout. Plenty of sunbeds around the pool. We checked out at 11 and weren't getting picked up until 5:30 in the afternoon the hotel let us keep on bands on, we had lunch and snack bar as well as drinks for free, they even let us use the spa facilities for free to shower before we left. Don't believe the bad reviews, they have been submitted by pompous jerks that are looking for absolute perfection! This is a great family hotel, I would definitely recommend it and would be more than happy to return!

Awaiting to hear from Jet2 re complaint 3 weeks later and no contact. Hotel could not understand English. One or two within hotel who could. Food very repetitive but good. Rooms clean depending what maid was cleaning. Hotel lacked entertainment for English was all aimed at Portuguese. My two year old was crying as told unable to use sister hotel park and later was given access after complaining to jet2 rep 3 days into hotel. Disgrace that jet2 rep was only available on day 3 of holidays. Mix up with the room as reception couldn't understand me and gave us key to room that was not ready and then not given vouchers for other restaurants until asking the jet2 rep. Even manager could not understand me. When given access to sister hotel palm village was given a black band which was a completely different colour to the people who were issuing hotel and treated like second class citizens. Was followed in and out sister hotel park bysecurity guard when I was a female alone with my child age 3 even when we had been given access to use same. Hotel lacked English kids club. Again all Portuguese and English not catered for. Long way to go to be 5 star. Way out the way location wise and hotel lacked tourist info. Was 15 outside albufiera even though it is advertised as Albufiera. Jet2 get these issues orders