GF Noelia

Lovely hotel with great staff. Rooms are extremely comfortable and spacious. Pool on t(e roof is small but there is still l,entry of room to sunbathe and you get a great view of the area. Food was great and the drinks are superb.

Very comfortable hotel We had a room overlooking next hotels pool and lots of trees,very pleasant view. I recommend asking for rooms on west side of hotel as east side looks over roof of a sports centre cab be a bit noisy. Staff here are lovely so pleasant and helpful. This is a jolly hotel for couples who like to dance and there is live music each night. It’s so convenient for bus station if you want to get round the island. This was our 2nd visit and we felt it was good value for money

Upon arrival we were greeted by a lovely team who explained everything we needed to know. We were also pointed in the right direction for our transfer times which are on display on the entrance. Room - the rooms are spacious. However as a couple we were given a twin bedroom. Which isn’t really ideal. However we put up! There are also a lot of mirrors which feels bizarre. But there is a little kitchenette with a kettle, cutlery, fridge and a hob. So you could easily self cater here. We also had a balcony overlooking a neighbouring hotel which was okay. However this can get noisy in the early evening. Food - we were half board and had the option to buy a booklet of vouchers for drinks - €12 for 10 drinks. Alcohol is included in this too. So we saved some money doing this. If you are a picky eater I would not recommend half board. We ate here 4/7 nights as some nights there was nothing I liked. However the nights we did - the food was okay. Roof top pool - this is amazing. The pool is cold granted. But it’s so refreshing after sitting in the sun for hours. There are also some pretty amazing views from this. Location - down the road is the beach which is lovely. There are sun loungers to rent which are €3 each. Following the way is Loro Parque. Which is a must see if you stay here. Going in he other location is the old town. Which has some amazing little gems. The beehive bar is a british bar which shows the Brit football. Overall the staff are a blooming asset to this hotel. Everyone is so lovely and happy to help you. From the cleaners, receptionists and bar staff. We had such a good time and if we were to come to Tenerife. We would come back here! Thankyou GF :)

The staff were lovely. The bar area excellent. The only issue was that even though the sun was shining, if it is windy you cannot go to the roof pool. There was no where to sit outside. The rooms are dated but clean. Twin beds pushed together were different height!

First time with Jet2, great service, polite staff and brilliant hotel. Hotel was very clean and the food was very good. Staff were very friendly. Ideal location, 10 minutes from the centre. Mainly spanish but also a few english which suited us.

Excellent 3 weeks, food superb , noise from re-roofing adjoining building irritating, but not hotels fault. Good entertainment, all the locals appear to come there for the weekend entertainment too, but more for older crowd . Would go back again anytime

Staff very friendly upon arrival, unfortunately went down hill from there. Got up to the room which had an appalling view of what looked like an unused building or multistorey car park. The bathroom was tiny and could not move without banging your arm on the door, which also was unable to be opened properly due to being banged on the toilet. However double bed was very comfy and a nice size. Bath was unclean on arrival, other than that though the maid service was decent and the maid was friendly and always rang the door bell before entering. The pool was appalling. We were looking forward to the roof top pool as thought views were going to be nice but little did we know we would be surrounded by derelict hotels right next to ours. The noise coming from one hotel was that bad we decided we could no longer stand to be around the pool due to constant banging and electric cutter from building works. We understand that noelia was not making the noise but maybe it should have been advertised as was unable to relax by poolside due to the noise being constant and everyday other than a Sunday. Also very limited facilities up on the roof top pool as no bar or anywhere to get even a soft drink or food. Only thing up there with the pool is toilets. Only good thing about the pool is that it was clean. We went full board and the food was one of the best things about the hotel, although not brilliant. Quite a variety of food although same variety consisted throughout our week stay. Some of the food dishes were cold. Was told we were unable to drink own bottled water whilst eating food despite wanting to buy other drinks as well as having the water. Location was not bad to be fair. About a 5-10min walk to the main busy part of the resort. Also short 5min walk to the black sandy beach in different direction. Although not a great deal at that part of the resort with the black sandy beach other than the beach itself. We usually went into the busier part of the resort and used the pool there as was a very high standard, also restaurants and bars were nice in busier part. Overall, staff were friendly and helpful, especially the reception staff who gave an outstanding service. Although unfortunately I would not say 3 star.

We went away for some r&r in the sun, the hotel was very clean and the team there were very helpful the only issue was being served at the bar which took along time. Puerto de la cruz it self is a lovely town with lots of little gems if you go out and look.