H10 Las Palmeras

Stayed here for 10 nights. Arrived late at night (10 p.m.) because of delays at passport control. Missed dinner but the man on reception said we could get lunch on our last day. When we got to the room, it wasn't what we expected as we stayed here previously and had no issues. Room wasn't up to 4☆ standards, sink in the bathroom leaking, light hanging off the wall and the wires were bare, sink in room had a cupboard under it was dirty with stuff spilled down it and not cleaned. Around 11pm I went down and reported it to the lady in reception who immediately sent the maintenance man to the room to fix the problems. Told the lady in reception I wasn't happy with the standards in the room and she said she would get us moved the next morning as it was quiet late. Next day reception rang me to come and look at another room to see if we were happy with it. The room was first class, robes and slippers supplied, very clean and tidy and we had no issues the rest of the holiday. Breakfast and dinner was great, plenty of selection and the servers were really friendly. Staff thought out the hotel were always friendly and helpful. Didn't spend much time around the pool as sunbeds were all taken. Other than the issue with the first room we had a lovely time at this hotel and would return again.

On our check in we were told that at some point someone would have to come in to hang new curtains, Strange as room should have been ready for 3. We got to our room and key card would not open the door. We tried several times . We saw one of the maids who was doing a room in corridor . She tried for us, nothing, Two other members of staff tried and they couldn’t open it. Eventually someone came and tried and changed the lock. While he was doing this someone went in to hang the curtains. We obviously were none too pleased after a very early start from home to have to arrive with problems. The meal that night we didn’t enjoy at all. A few nights later we had been out and on our return decided to go and sit on the balcony, My husband went to open the door of balcony and a part came off in his hand. Another disaster we waited until 11.15 for someone to fix it. Being pensioners we had saved and was looking forward to a holiday in the sun after not been away since covid, So dissapointed , definitely not use again.

This was a great hotel and location the pool entertainment man Called Alex was excellent! The food didn’t alway meet our needs and sometimes we Struggled to find something we liked although there was a large selection off different types of food Rooms were clean and we enjoyed our stay

The hotel and staff were excellent from check in to check out rooms clean and spacious Staff were excellent food and drinks extremely good I would recommend this hotel to anyone Hotel was well situated near to beach and shops and 20 minutes from the airport

Hotel fantastic, all staff very friendly, so much choice in the dining room they catered for everyone.me and my sister upgraded to privalidge well worth it had our own lounge with all drinks ,snacks, that we helped our selves to i would recomend this hotel to anyone.all staff should be recomended on the way they do their job they were all very professional i will return to this hotel.

Some staff was rude but others were helpful and polite. Breakfast wasnt very good. Lunch and evening meal was very good variety. Cocktails and Mikes coffee bar was very nice. Pool area was good but has to get up early to get a sunbed. Some evening entertainment was good but couldn't always see it. The drink service was sonetime slow but loads o people wanted cocktails which would slow down the bar staff.

3rd time we've visited the hotel. Friendly service (especially from Marcos), great food and replenished frequently, pool bar is comfy and snacks are delicious. The cocktail menu is extensive and labelled spirits are part of the all inclusive program. The gentleman who greeted us off the coach and helped with luggage recognised us and welcomed us back, which was a lovely touch . Only fault is the bar staff (by reception) can be quite slow, but always service with a smile, especially from Vanessa. Hopefully we'll visit again next Easter. Thank you H10 Las Palmeras.

Very disappointing, room was very basic, meal times were a free for all due to it being self service, but the food itself was very good. Entertainment was rubbish, the childrens entertainment and the adult entertainment were in the same room. Gardens and pools however are lovely. Despite the rule book stating no shorts in the dining room at dinner this was not enforced, each evening there would be several people in very casual shorts and casual wear.

lovely hotel .lovely food .we were quiet board in the evenings not enough to do but sit in bars. witch we did not drinks were way to expensive we went in cheaper priced bars next door .were literally pounced on the minute we sat down wanting us to buy wine .witch was ridiculous price

Hotel staff were welcoming and attentive but I was surprised that there were no coffee/tea making facilities in the room nor were there any bathrobes, although they could be supplied at extra cost. I was not impressed with quality of food on the first night so I was glad I had booked bed and breakfast and could eat out for the other 5 nights of my stay.

just returned 17/02/19 hotel ok not 4star poor entertainment no stage only half hour per night same acts every night bar always full no seats hotel good position sea view room extra food only average all inclusive drinks rubbish beer terrible

Perfect location and great hotel. Would recommend booking the sea/pool view 5 minutes walk to the strip (main bars) but if don’t want to go there you can bypass this or walk other way. Plenty to see and do. Would recommend Siam water park and also loro Park. Safe to drive on the island so hire a car as worth it