Allegro Isora

I was a little daunted heading away ,just me and a 3yr old ! The resort was everything I could have hoped for , lively enough to keep him entertained ,with various sized swimming and a play area . themed food nights went down very well too . In all this holiday gave me and my son the well needed play time and a great time full of memories

Worst experience ever. Asked for lower level room, months in advance, due to partners mobility issues, placed on last but one top floor. Extremely pleasant chap at reception booked us in, alas, this was about last pleasant staff we encountered. Staff in dining area, extremely rude, barging passed guests, no apologies, even saw what appeared to be the Dining area manager do it to a child, and he drew the kid daggers as if it was the kids fault, it wasn't. staff always polite and smiling if you spoke Spanish, more of an inconvenience if it was English you spoke. Witnessed one English family ask for Plastic cups for their kids at the BBQ, for the chap running it, to tell him he couldn't get them at the pool bar, he needed to go upstairs to the other bar at side of reception, 2 minutes later, a Spanish family asked for same thing, and were handed them from pool bar. Cleaning was well organised, however, again, staff just looked through you if you said hello, or good morning.

Friendly hotel with excellent facilities. Good English spoken if your Spanish is not that good. Rooms kept spotless and public areas well maintained. Good choice of restaurant food. Only one criticism. The food could be a lot hotter.

We had a lovely stay in April at the hotel (family of 4, kids aged 8 and 10). The apartment rooms were modern in decor, clean and just the right size for a week, with a lovely view. There was a great selection of food at breakfast and dinner and the 3 different pool areas meant there was plenty of space for everyone. Snacks throughout the day were limited (toasties, breaded chicken, hot dogs, fruit, ice cream etc), but were just what we needed, so we enjoyed it. Nice selection of drinks throughout the day too. Staff were also very friendly and helpful. The hotel is in a fairly quiet street, so not much immediately around it, but it’s less than a 10 minute walk to the beach at Playa de La Arenas, which we loved - amazing huge waves! There were lots of little shops there too and it was a scenic 30 minute walk round the coastal path to Los Gigantes which has a lot more restaurants, shops and bars. The only downside for us was the music and show at night. The kids disco started about 8.30, with the main show on from 10-11. The volume was so loud that it almost felt like it was in our room. It did disturb our kids at night and would put me off returning if we couldn’t have a room on the opposite side of the pool. The reception staff did offer to move us later in the week (they were full initially), but we loved the view from our room so decided not to move in the end. We’d love to go back, but would make sure we had a quieter room.

Had a fantastic time at Tenerife staying here early to mid December 2019. Was to escape from the craziness at home. Such a relaxing holiday and a beautiful hotel with easy access to many different parts of the island via bus. The only thing that bugged us a little was being told when we had to have dinner although it was clear why....the restaurant is not that big. Didn't take anything away from the holiday was very relaxed and enjoyed ourselves. Needed break.

We went on the 18th June -28th June with 2 kids aged 12 and 11,lets start with the transfer we were the 2nd drop off so wasnt too bad.when we got to the hotel it was lovely, we checked in and after a bit of a trek to our room we got there. The room was smallish not much storage but we managed, the reception staff were very friendly and helpful. Food was a bit repetative but it's the same as all all inclusive really, used the pool bar most of the time for dinner as there wasn't much variety in the restaurant. Weather was red hot all the time the only fault was biting flies but I suppose it was suspected with the weather. The entertainment staff on a daytime were all brilliant, always something to do my kids joined in a lot and I did aqua gym a few times, big mention goes to like, cintia and Sam the entertainment staff worked tirelessly every day they deserve all the praise. Evening entertainment was good mini disco then a movie quiz then a show. The bar staff were friendly especially Oliver who worked in the pink truck outside. Met some lovely people but unfortunately there was some very foul mouthed families there who were swearing all the time in front of young kids but that isn't the hotels fault, overall we had a good holiday

After reading some reviews in was worried but realise you can't please everyone. My friend and i went on a week's break to get away and do nothing apart from lie in sun and read. Hotel very clean throughout , bedroom spotless. I used the sofa bed as my friend snores and it was very comfortable. Good selection of food at meal times. Only waited a short while.sometimes at buffets. Wines good. Food at bar ok too although less choice. Swimming pool we used was too cold for me (but I'm a wimp). Overall enjoyed our holiday.

Nice clean and modern appartment and hotel staff were very helpful and friendly. The pool was great for the kids as it was surrounded in non-slip surfacing. Kids club was also great. Food was great but the restaurant always felt really busy and the hotel wasn't even at 50% full. Some of the pools could be doing with a more regular clean but the hotel took this on board pretty quick. Hotel is in a good location too and just 10mins away from black sand beach and other bars restaurants. The area is quite hilly so maybe not suitable for the elderly.