Gloria Palace Royal Hotel and Spa

So friendly and welcoming, have booked a return visit in September. Hotel doesn’t disappoint, excellent location and well maintained.

Been to this hotel many times before and we have never been disappointed. The staff are excellent and extremely attentive, we will be back again in the near future!

The hotel itself is lovely - very big and clean. However, my holiday was ruined by money going missing form my room - and the hotel weren’t interested at all. The waiting staff and bar staff are all lovely and I the food is very good (cava for breakfast….well why not! :)). The bar in the evening isn’t very well staffed, so you do find yourself waiting quite a bit for a drink sometimes. Also, this hotel is at the top of a very, very steep hill so is definitely not suitable for someone with a disability (unless your intention is not to move from the hotel for the entire holiday).

Upon arrival everything looked impressive and we were welcomed and offered a choice of drink and the chance of a cold meal as it was just past midnight, a nice touch. We then had to find our own way to our room, I would have thought someone would take us to our room, the hotel is large and on several levels and in different buildings, this didn't feel "luxe". There was sparkling wine and fruit waiting for us in the room, which was large and all looked nice. The view from the balcony looked out over the beach and sea. This is when the problems started, almost every night we were woken up at all hours of the night and morning, anywhere from 1am until 6am, by other people coming and going, being loud in the corridor or slamming room doors, the noise of the doors is unbelievably loud, you really have to make an effort not to bang them shut. They should definitely be fitted with a soft close mechanism. We had a room with a door joining the room next door, it was a bit freindly and you could hear through, I thought about asking to move but as we were near the end of the corridor, maybe this was quieter than some other rooms! All this put a dampener on the morings as we woke up tired. The beds are comfortable though, the aircon just about cools the room down. Rooms are clean but 1 day we found a wet cloth left on some of our clothes!. The hotel staff were all very freindly and at meal times you are seated by the waiters, there was no looking for an empty table, there was normally space by the large windows to give you a view at meal times. There is always a choice of food and the evening meals vary by theme each day, the mexican was especially good and we had a second helping. The choice of 2 pools was nice, it was quieter on the roof top pool and bar with nice cocktails, they weren't as good from the snack bar down stairs which was normally busier. Snacks were good though, with sport on the tv. The large infinity pool was great, always some room to swim. Although there is a gym, which we didn't use, you can keep fit using the stairs as the lifts seemed to have problems on some days. Evening entertainment was a bit samey with singers but the other nights were ok with different acts. A DJ and newer music would have been nice some days. We asked for late checkout the day before departure and told to come back on the day to ask, it was then not available when we spoke to a not very happy pesron on reception! Had shower in the very hot gym. A poor ending

Been to this hotel 10 times and never had any cause to complain about anything! The facilities are first class, the staff are excellent and look after you very well! We have always went all inclusive, and will do again!

Excellent hotel with amazing views over the beach. With 2 pools, one of which is a large infinity pool. Food & staff were fantastic. Walking distance into Peurto Rico & a short bus trip into lovely Peuryo Mogan

Well what can i say, third time at this amazing hotel, and already booked again for next year. The staff are just fabulous and so welcoming and friendly, right from the Reception staff at check-in. The staff in the restaurant who include once again Luis who can't do enough for you, and of course Manuel who entertains every day with his wonderful singing and personality to name just a few, along with the wonderful cooks, always something even for the most fussy eater to find. The bar staff who keep us topped up with the wonderful "New Gloria" cocktails. The absolutely fantastic "animation" team headed by Moses and Andreas - you would be silly to let these guys go they are so hard working. Not forgetting all the cleaning teams who keep the rooms spotless every day. The only thing i would like to mention is the "Evening Dress Code" - gents are asked to wear long trousers - this i understand perfectly, but why do you allow ladies to come into the restaurant on an evening dressed in shorts/vest tops - perhaps this should be looked at too - just a suggestion! Thank you once again for a super holiday at your fantastic hotel, look forward to seeing you all again next year.

Unless you're all inclusive they don't want to entertain you, they treat you very differently! Board basis isn't stipulated very clearly in any of the hotel information or events on their website! We were made to feel like outcasts because we complained about having to pay for drinks with our evening meal (even though we'd been half board before, the drinks is with the meal were actually included) free water in the room but we wernt even allowed to have that with out meal! They didn't seem like they wanted to resolve it, only brush it under the carpet!

The hotel was very clean the staff were very friendly and help full . The maid service was very good . The food and drinks on the all inclusive were very good the food choice was very good there was something different every night . The hotel even gave my wife a bottle of fizz and a large slice of cake with a candle on her birthday.

Myself and my wife wanted a relaxing holiday, the hotel I must say was one of the best hotels we have ever stayed in and the view from our room was amazing, staff are very friendly and welcoming and helpful which we could not fault, if I was to find a fault with the hotel then I would have to say the following and this is just me been picky.when we visited the restraunt we had to wait for meet to be cooked if you fancied steak etc and the drinks was at the hotel was a bit exspensive.would I go back to the hotel or recommend to anyone then yes I would.