IC Hotels Santai Family Resort

We stayed for 1 week in August 2022. Arriving in the middle of the night, we were offered a room upgrade to a sea view room for £105. We decided to upgrade but when we woke up in the morning, our “sea view” was the roof of 2 of the restaurants. I went to reception and they changed our room to a better view the next day. After that, we were extremely impressed with the hotel, food and staff!! The cleanliness was excellent, staff always friendly and facilities were good! We are a family of 3 with 1 6 year old daughter. We spent over an hour every day visiting the on-site water park which was great fun! The silence pool looked relaxing but we decided to stay by the main pool so our daughter could play and talk with other kids. We paid the €10 per person upgrade to eat at the a la carted and ate at the seafood twice and Italian once. We didn’t bother with the Mexican as people we spoke to weren’t very impressed and we have a fantastic Mexican where we live so didn’t want to be disappointed. The selection of food and drinks was good. The coffee bar by the snack restaurant near the beach was fab for a nice iced caramel latte if you need your coffee fix! Bottle beers at bars were Sol and Carlsberg. The on tap beer was a malt ale Turborg which my husband didn’t like. One of the highlights of this hotel has to be the entertainment! Sometimes in the afternoon, you will walk down to the beach to find a huge bubble show for kids, one evening there were loads of Marvel characters and old fashioned fair games for kids! Our daughter was totally mesmorised by the evening shows! The majority was of a very high standard and we all enjoyed sitting in the open air being entertained!! We chose to chill in the lobby bar some evenings as it was beautifully air conditioned as well as being beautifully furnished!! It was very hot when we were there in August!! The only downside for me which is why I didn’t give my review 5 stars is the kids club. Although it is huge and near the pool and splash park, I was not comfortable with the safeguarding procedures. If you leave your child there to be supervised, they can run quite freely around the club in the same areas where lots of kids are with their parents! No-one seemed to know if kids were with their parents or being supervised! Again the activities were great so we decided to accompany our daughter to have face painting, baking etc but we didn’t leave her there without us. I did speak to a dad whose 5yr old has escaped!!