VidaMar Resort Madeira

Vidamar Resort claims to be a five star venue. Sadly this was not our experience. The facilities are four star in my opinion and the service is two/three star depending on who you get. We went for the half board package and the food in the Mama Mia's was pretty good but the service was terrible. The Portuguese restaurant food was decent. The setting is fantastic and there are lots of great restaurants nearby. There were also several days when the rooms did not get cleaned and the rooms sold as junior suites are not great. On the positive the gym was excellent. The service from the Jet 2 staff was also lacking. We have been to Funchal several times and it is a great place to visit with the family and having previously stayed at the Savoy Palace we know there are better places to stay. Perhaps it was just experience but we would not stay here again.

We stayed here mid September for a week Positives: Location was great for us, 20 minutes into Funchal. Hotel was lovely and light, airy and very clean, we were up on the 9th floor with beautiful sea views. All areas of hotel very clean. Room was spacious and clean, comfy bed but awful pillows. Bathroom spacious with good facilities. Views from balcony stunning. Cleaning staff friendly and efficient. Lovely to eat outside but no atmosphere inside restaurant, pool restaurant excellent. Breakfast excellent. Pools fantastic and no issues getting loungers, beach towel change facilities good. Restaurant staff friendly and efficient, never a problem when speaking with them, also good at clear up of plates. Evening meal food well presented and cooking staff friendly and helpful. Reception staff friendly and helpful but also see negatives. Negatives: Some reception staff not smiley. Wi-Fi very poor, if we needed it had to use in reception. Food in evening could have been better with a bit more variety, red meats a little tough. Rooms could have done with a makeover but understand that when used nearly all year around it is not easy. Dinks on wardrobes and furniture etc. Coffee was absolutely shocking in restaurant at breakfast. Overall very happy and would stay there again and would recommend. Thank you Vidamar

We had a thoroughly enjoyable stay at the VidaMar Hotel. We had a sea view room on the top floor which was excellent with complimentary entry to the spa facility. Our room had a kettle for tea and coffee making and was spotlessly clean. The buffet restaurant was very good and we took advantage of the ability to also eat at the hotel's traditional Portuguese restaurant and pizza/pasta restaurant. All of the staff were extremely helpful, polite and cheerful. I had a milestone birthday during our stay and the hotel provided a surprise birthday cake and bottle of bubbly in our room that day. We will be returning!

Nice Hotel in good location on the shore. No beach but good pools. Nice rooms and friendly personal service from staff. Live entertainment six nights per week and lots of help to book excursions etc. Eating options from buffet to a la carte with several restaurants.

Fabulous hotel and staff make it a good relaxing holiday. Only one thing to improve and that is the coffee. At breakfast you help yourself from the coffee/hot water machine which is fine but the coffee has never been near a coffee bean. If you want coffee or tea with your evening meal, it is not included in half board and you will be charged for it.

The hotel was situated in a good location. Staff were friendly. Decor was dated and some repairs were needed to paint work . Dehumidifiers were left in the hallway for the whole week and we're a trip hazard and unsightly. Jacuzzi did not work in free spa. Food was ok but not as good as we have had at same star hotels. Dine around was at an extra cost although clearly all owned by hotel as same staff.

This is a beautiful modern hotel in an ideal location with excellent facilities, superb amenities, lovely food and caring, helpful and friendly staff. The location, looking out over the ocean, is ideal.

This was our third visit to the VidaMar in the last 18 months. Very good standard of hotel. One grumble since our last visit. We used to be served with our own tea or coffee pots at breakfast but on our last visit tea and coffee machines had been installed. A little inconvenient having to keep getting up and sometimes queueing for drinks. We prefer being served with the coffee pots, especially as it is a 5*.

Hotel very clean with friendly staff. the food was nothing special but OK. Tried the Mama-mia restaurant one night but would not recommend it as we had to wait over fifty minutes. Pools are a short distance from hotel, further than normal but plenty space.

Had a relaxing time - very lucky with weather. Not a 5 star hotel - more like 3-4. Found hotel quite unattractive - lots of concrete everywhere. Breakfast disappointing: eg watered down fruit juice. Was not keen on location - area very noisy. Bathrooms also quite dated. Disappointed with unheated pools. However, staff were lovely and v friendly especially with my elderly father. Also enjoyed being able to go to variety of restaurants (being on half board) and cocktail bar also very good. Reception staff were very friendly. We asked to move rooms to be closer to my father and higher up on 5th floor away from kids pool. They did this with no fuss - this was much appreciated.