Pestana Royal All Inclusive Ocean & Spa Resort

The hotel building, rooms and gardens are very nice. The food in the main restaurant is nice. There are 3 al-a-carte restaurants, but only 2 were open. The ambience and service in these restaurants was good but the food was only ordinary, not special as we had hoped. We paid extra for a premium drinks package. This gave us nicer spirits and cocktails. Unfortunately, on a few evenings they ran out of the premium brandy. There are 2 bars, one on floor 5 and one on floor 3 next to the pool. After a few days the weather was settled and the evening entertainment was next to the pool, so only that bar was open. We like to sit somewhere quiet in the evening and chose the reception area on floor 7 where there is no bar. So we had to go down 4 floors to get drinks. A small bar or waiter service in the reception area would have made this much better. A few changes to restaurants and bars would turn this hotel into really good from just OK.

Staff superb in every aspect. Food delicious. Room top notch. Location perfect for us positioned nicely for a good walk into Funchal and Churchill bay. Definitely going again next year. Well done pestana royal and thank you all

We had the most wonderful time at this hotel. It was beautifully kept and very clean. The food was outstanding and the menu was plentiful to cover all choices. The staff did a fabulous job looking after us at meal times. The entertainment was wonderful every night. The hotel is so picturesque and beautifully set out. We would 100% return to this place.

While the hotel is lovely and staff excellent food and drinks were very poor. Had to queue to get into restaurant and then queue again to get food which was of s very poor standard I will certainly never stay in this hotel again. I fell in baggage room when getting my case and hurt my foot I had to ask for first aid and while this happened in reception area neither a supervisor or manager came to see if I was ok. I had to ask for an incident form before I left and had to hobble out to the coach,

We had trouble getting into our room after the lock wouldn't work. The staff especially Fatima and maintenance guy couldn't have done more to sort out the problem. It ended up with us being relocated to another room and receiving a bottle of bubbly and chocs as an apology which was a lovely gesture. We had a lovely time at this hotel and would recommend to others.

For the first time ever, we returned to a hotel we had enjoyed and were not disappointed. Staff are superb. Sea view room was excellent and the atmosphere was very relaxing. Food is a bit repetitive but the Italian restaurant was well worth the visit. Some entertainment was poor, but the two musical acts were excellent. Shuttle bus is a bit of a lottery, especially for the return trip, and the local bus service is a safer alternative. Will most likely be there again next year.

We've just returned from a week at the Pestana Royal and after booking made the fatal mistake of checking on the reviews, so we didn't know what to expect. Well lets just say you can't please all of the people all of the time, some people are born moaners!!! The hotel itself is spotless, both inside and out. The staff are both friendly and helpful. We've travelled to the UAE for our last couple of holidays where customer service is on a different level and I can honestly say this was right up there. The bedrooms are spotless and the linen crisp and clean. If I have one criticism of the bedrooms it is this, there are not enough plug sockets, just one spare socket which in this day and age is no where enough. Around the pool there seemed to be plenty of sun loungers we didn't need to use the adults only area as there were no children at the hotel, which for us was a bonus. Unlike a lot of all inclusive packages there didn't seem to be any problems with only certain drinks available, which again is a bonus. A lot of people, both on here and even in the hotel complain about the food. Well there's plenty of it. During the day the pool bar supply freshly cooked burgers etc to order, there is also a salad bar at the pool which was fine. In the evening it is a typical hot buffet, which isn't my favourite way of dinning, but it was exactly as I expected. To be really critical I like my food to be hotter. But as for quality and quantity I cannot fault it and once again the staff are great. The evening entertainment isn't the greatest but it never is these days, and if you really don't like it you don't have to stay in after all you're on holiday, go out take a walk and find a friendly bar for a drink. If you fancy a change of scenery for an evening there are some great restaurants in Funnchal that are really reasonably priced, Meal for 2 large G&T and a bottle of wine for less than €50.00 Would we revisit Maderia, yes would we go back to the same hotel to right we will, I really can't fault the Staff or the Hotel.

Cannot fault the staff , original Room small but when we complained we were given a larger one straight away. Recommend room 601. Buffet was very good with fantastic desserts. Made good use of the courtesy bus into town. All in all would definitely go back again without hesitation.

Not a Hotel I would return to. Rooms were fine so was reception and other public areas but the dinning room and the pool bar were overrun with flies. The quality of the food was mediocre and although it was all inclusive we ate at least one meal out every day.

cant find a fault with this hotel or staff, only there is no decent beach, very rocky, nice walks to places.go down in lift and go to the left,lovely walks when you get through tunnel, wear waterproof shoes as tunnel has puddles.

The hotel was a four star hotel. The room was fine and the house staff kept it on top condition. the balcony was although very small with a wall.The sound of the surf and the rattle of the stones was wonderful. We used the free bus, but if it could run from Funchal at13.00 that would be better. We had to get the local bus back a couple of times. The hotel is well placed for walking along the promenade into Funchal or to Camara de Lobos and the waves were wonderful. If you were there with young children , I would say the play parks were woeful.

From start to finish a superb holiday Food,entertainment, staff and room all excellent Visited 25 years ago, and the island, all now much more developed, still has that charm which is reflected in the inhabitants. Going back ASAP