Pestana Promenade Ocean Resort Hotel

We have travelled the world and now wonder why we have never been to Madeira before. All of the hotel staff were very friendly and could not do enough for you. Still surprised we have to request a kettle in the room. We had bed and breakfast and the breakfast on offer was superb. Gardens and pool area spotless and same for indoor pool, jacuzzi and sauna which were free to use. All rooms seemed to have sea view. Access to flat promenade from rear of hotel. Ideal situation.

Hotel is modern and clean, no real atmosphere within the hotel. Rooms large and clean. We had a ground floor room overlooking the pool which we was a little disappointed in as there wasn't a clear sea view and the site states side/sea view from all rooms however we decided to stay put and not ask to be moved, it was the right decision access to the pool area directly from the room was definitely a plus for us. Only negative for me was the pool temperature, unless I was swimming I just could not get warm, the pool temperature is too cold and nearly all guests I saw made the same comment / face when entering the pool ... this is a shame because the location and the beauty of the grounds is lovely. Other than breakfast we did not eat at the hotel restaurant or buffet but can recommended the Steak sandwhich and Tuna baguette available as a bar snack and the chef special sandwich from the Deck

A very comfortable hotel with very friendly staff - we were pleased that we had booked halfboard as the buffet turned out to be excellent. The local buses stop right outside the hotel so getting into the centre of Funchal was no problem.

Lovely hotel x staff very helpful and friendly and would do anything to help if their was a problem x our rooms cleaned very day with fresh towels x lovely pool and secure x only stayed B and B good value

Brilliant holiday at a great hotel. Highly recommend accommodation based on friendliness and attentive Staff, breakfast which caters for all requirements and hotel/pool facilities. There are many good local restaurants priced very competitively producing excellent food choices.

We were told on our arrival that we could not have our room until 2pm. Off we went to have lunch - no problem. When we went back at 2pm we were told that they had overbooked and we wouldn't be allocated our room until the next day. They gave us one of their Time Share suites which was nice but the problem was that we couldn't unpack and settle in. The next day they moved us and again the room was nice but as it was a special anniversary for us on that day it was rather spoilt. We were not the only ones this happened to - at least 4 other couples that we know of. NOT GOOD. The hotel and staff were very nice but we felt that the evening dinner could have been better.

Excellent holiday. Loved Madeira. Great hotel about 40 minutes walk to the centre of old Funchal or short bus ride. Helpful efficient staff, good room size and excellent pools. Only negative was there was no sun on the balcony at any time of the day (room 1126). Food was excellent with plenty of choice. We were half board but there are plenty of good restaurant around. My only disappointment was I didn't take my walking boots but will return again with them.

Very pleasing experience, which made my husbands 60th birthday a time we will always remember. The breakfast was outstanding and we also found the price of drinks very reasonable. The hotel and staff were friendly and helpful and obviously enjoyed their jobs.

Lovely modern hotel In the lido area of Funchal Friendly staff, lovely rooms with sea view and pool view Really good location on the promenade Good bus service into Funchal, but is not too far to walk Lots of good restaurants nearby

The Promenade Hotel in Funchal is beautifully situated. We had a superior room, which was worth the extra, being spacious and well appointed, though the storage in the room was quite limited. Excellent balcony, in full sun all day, delightful to sit out in. Some problems with the air conditioning, so the room got very warm, however, by keeping the curtains closed during the day, we managed to get the temperature to our liking. meals were good but not outstanding, we ate out most evenings, but there are plenty of really good restaurants nearby.

We have stayed at this hotel for the last three years, everything about the hotel is just wonderful, we love Madeira, we love this hotel, the staff are just fantastic, we love Leenos restaurant, just a short walk from the hotel, what more could anyone want for a chill out holiday. Can't wait till next year