Golden Residence

We stayed here as a group of 14. The hotel exceeded our expectations! We all had side sea view rooms in block C, Spacious, comfortable, clean rooms with bonus of a fridge and kettle. Breakfast and dinner buffets were great, there was even porridge!! Plenty of choice, even for vegetarians. Staff were professional and helpful , special mention to the restaurant manager who was so friendly and cheerful, organised a group table for us for dinner and made sure we had excellent service. The spotlessly clean pool and surrounding grounds were the perfect place to relax with a stunning view. Easy to exchange tokens for pool towels at reception. Location was perfect, easy bus ride or walk along the lido promenade to Funchal. We all loved our stay and cannot fault this hotel.

From arrival to departure, the staff at the Golden Residence were fantastic, their customer service was excellent, I felt relaxed and happy around them. The hotel itself is in a great location with easy access to the centre of Funchal by the No.2 bus which is located just outside the hotel and also a 10-minute walk to the supermarket and shopping centre. You are also within a short distance to the nearest beach, walk down some stairs, through the mountain and you are on the pebble beach. i stayed in a double room which was a good size room for myself and the bathroom was very spacious. There was a mini fridge, tea and coffee making facilities, enough plug sockets and a good tv. The rest of my family stayed in an apartment room which would be great for families as the bedroom is separate to the lounge and kitchen area. I stayed on half board and the food was great. There was always a good selection for both breakfast and dinner, with meals changing every night. Also the cocktails were great as well as the hot chocolate. I had such a great time at this hotel that I will be returning to Madeira as I was not able to do everything I wanted to see and do on this visit, and I will definitely return to the Golden Residence due to the great staff and location.

The hotel was spotlessly clean and well situated. It was made up of 3 blocks, A,B and C. Block C where we were housed the restaurant and bar and was right beside the pool which was great. The pool isn't very big but it's fine for cooling off and it was never very busy so there were always plenty of sun loungers. There was a large shopping center very near to the hotel, accessed through block A which had a large supermarket and plenty of fashion shops. The rooms were clean and we even had a small kitchenette but there was no crockery, cutlery or pots etc so you couldn't really use it. The air conditioning was not good - we had it turned down to the lowest setting but it didn't cool the room at all. I asked at reception if someone could look at it and someone did come when we were out but whatever they did didn't make any difference at all. None of the public areas in the hotel seemed to have the air con switched on but the facilities seemed to be there. Breakfast was very busy each day and the staff were rushed off their feet trying to keep everything stocked up abd it was a bit repetitive in the choice that was offered. We didn't eat any evening meals at the hotel so couldn't comment on that. Overall we were happy with the hotel and would probably go back.

A great location and very good facilities. The hotel overlooks the see with great views from the garden. To the East you can access the promenade which is a fantastic walk. Steps take you onto the beach and a walk along the shore past restaurants towards a fishing village. The hotel is well equipped and we were upgraded to a larger room with cooking facilities. The staff were very friendly and helpful.

This is a lovely hotel very clean and well maintained, very disabled friendly, even the pool has ramp access, the breakfast was very good, the beds in the room were very comfortable probably the best I have ever slept in. Supermarkets restaurants and shops all nearby, bus stop to funchal just outside but can walk to the centre of Funchal within an hour. Free wifi throughout the hotel and excellent speed could connect with ease even around the pool.