Frequently asked questions

You can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

 

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

* Plus any additional charges from accommodation provider.

 

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

 

You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

 

If you’re looking to cancel, you must do so by phoning, emailing or writing to us. You may also be able to cancel online. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.

Period before departure within which notice of cancellation is received	% of total booking price retained by Jet2holidays
70+ days	Loss of deposit
69-57 days	30%
56-43 days	50%
42-29 days	70%
28-15 days	90%
14 days or less	100%

 

If you've purchased a policy from Jet2Insurance and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time) or visit https://rock.jet2.uk.axa.travel. If you need any further help, please have your policy number to hand and call +44 (0) 204 517 9888 (open Monday – Friday 09:00 – 17:00 UK time).

 

Select below to see if you can cancel online.

 

Can I cancel my holiday?

If you’ve given us your email address, your holiday documents will be sent directly to that, 28 days before your holiday. If you’ve asked for these to be sent via post, they should arrive around three weeks before you’re due to take off. You can also find them here.

No, you can make simple changes to your booking without calling us. You can access Manage My Booking on our website or via the Jet2 app. If you want to change a major element of your holiday such as your hotel or the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. While logged in, you can make amendments like adding in-flight meals, selecting specific seats, making name changes, and check in online.

No, we don’t need your middle name(s) unless two people on the booking have identical first and last names. Please make sure all names are spelt exactly as they are on your passport.